Description
The information on this page does not replace the Terms and Conditions, but provides supplementary information relating to shipping and delivery matters.
*** Delivery cut-off times are typically 3:00 PM Monday -Thursday, 12:00 PM Friday ***
*** Delivery of large items (e.g. racks) are to curb-side only ***
DO NOT place an order unless you agree to the below information and the Terms and Conditions found on this website.
Delivery prices quoted are for most UK Mainland addresses. Northern Ireland (BT), Isle of Man (IM), Scotland, Scottish Highlands and Orkney Isles (PA, ML, EH, FK, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) will incur additional charges (email us for a quotation) and may also experience delivery delays. If you place an order to be delivered to any of these postcode areas, we will contact you with a delivery quote before processing the order.
Customers MUST provide a telephone number for the purpose of passing on to the courier to avoid delay in receiving orders.
All deliveries are made to street level only, i.e. to the pavement.
Shop items are subject to the following UK mainland delivery costs (guide only, PER cabinet):
Orders under £300: £12.50
Orders over £300: Free
Shipping of smaller items may be sent by Business Post 1-3 days. Orders received by 2.00 PM may be processed the same day (1-2 day delivery)
The customer may specify a desired delivery date and we will contact the customer if this cannot be met. That said, we have no control over the courier or pallet delivery networks and cannot be held responsible for their mistakes.
For non UK mainland delivery, and delivery beyond Glasgow, please contact us for delivery price first. See Terms and Conditions for details concerning delivery locations and surcharges.
IMPORTANT:
For courier deliveries, the customer must make sure someone is available to take delivery of the item. A redelivery charge of £10.00 + VAT may be payable PER cabinet if the customer has not made sure that someone is available to take delivery, or collection from the local depot will have to be arranged by the customer - this is at the couriers discretion. By placing an order you agree to be bound by these terms. (This may apply even if you refuse the item.
IMPORTANT:
For pallet deliveries the customer MUST make sure someone is available to take delivery Mon-Fri (business hours) and sign for the delivery before placing the order. A redelivery charge of up to £85.00 + VAT will have to be paid PER cabinet if incorrect details are given or someone cannot take delivery of the item and by placing an order for a pallet delivery item you accept to be bound by these terms. (This may apply even if you refuse the item)
Stock Levels
Stock levels are not real time. If you are in any doubt, please contact us and we can check with the relevant supplier as to availability. Always check the item description for any delivery date notifications. In the event that you place an order for an item that is in fact out of stock with our supplier, we will notify you straight away offering you an alternative or a full and immediate refund.
Many of our custom items, made to order, show as 'in stock'. However, this is only to allow the online shop to process your order. They are in fact made to order.
Returns
Only defective items can be returned providing you check the goods on delivery in front of the driver before signing for them as 'defective'. Unfortunately, signing 'unchecked' is no longer acceptable to couriers. Goods in perfect condition can be returned to us at the cost of the buyer. The buyer will receive a refund of: the value of the cabinet less our original shipping costs and restocking fee of 25%.
EXAMPLE: A large £400.00 unwanted cabinet, eligible for return under our Terms and Conditions, is sent back to us. We would refund £400.00 - £85.00 (included delivery cost) - £78.75 (which is 25% of the remaining £315.00) = £236.25 (all figures ex. VAT in this example)
Please see Terms and Conditions for full details - the above info. is supplementary and for illustration purposes only.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.